Privacy Policy

Effective Date: 4/15/2026

RVA Insurance Agency, Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, calls, and text messaging interactions.

This Privacy Policy explains what information we collect, how we use it, and how you can contact us with questions.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Insurance type or coverage interest

  • Any message or information you submit through our website forms

We may also collect limited website usage information, such as browser type, device type, IP address, and pages visited, to help us improve website performance and user experience.

How We Use Your Information

We may use the information we collect to:

  • Respond to quote requests and inquiries

  • Contact you regarding insurance products or services you requested

  • Provide customer service and support

  • Send quote-related updates or follow-up communications

  • Improve our website and overall customer experience

  • Comply with legal or regulatory requirements

Text Messaging and SMS Communications

By opting in to receive SMS messages from RVA Insurance Agency, Inc., you agree to receive conversational messages. Message frequency may vary. On average 1-2 messages per month. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

How We Share Information

We do not sell your personal information.

We may share your information only as needed to operate our business and provide services to you, such as with service providers that help us run our website, communications systems, or customer support functions. These providers may only use the information as needed to perform services on our behalf.

Mobile opt-in data, SMS consent, and phone numbers collected for texting purposes are not shared with third parties or affiliates for marketing or promotional purposes.

We may also disclose information if required to do so by law or if necessary to protect our rights, property, or safety.

Your Choices and Opt-Out Rights

You may opt out of receiving text messages from us at any time by replying:

STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE

You may also contact us directly to request that we stop communications.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the personal information you submit to us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you may contact us at:

RVA Insurance Agency Inc.
Email: kurt@rvainsuranceagency.com
Phone: (804) 977-6712